Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@topsyturvy.au Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@topsyturv.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, Earrings). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jeremy.madrona@yahoo.com.au.

Topsy Turvy Returns Policy

We want you to love your purchase, but if you have changed your mind you can return most unused or unwanted items purchased online, as long as you have your receipt or proof of purchase.

Our policy including the change of mind limits do not exclude or replace your rights of the Australian Consumer Law, regulations or otherwise as required by law.

Change of Mind

  • is made within 30 days of purchase (for purchases in December), you can refund until 31 January of the following year); and
  • you are able to provide satisfactory proof of purchase (see below); and
  • the merchandise is in saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered; and
  • the item is not subject to the exclusions listed below

Our team members will assess the item online returns to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery and gift wrapping costs are non-refundable for change of mind returns.

While our Returns Policy remains unchanged. Please note that change of mind returns will not be offered for goods designated as CLEARANCE.

Excluded change of mind items

Please choose carefully when purchasing merchandise designated as a clearance item (either marked as clearance or reduced to clear) as change of mind returns will not be accepted. Subject to availability, an exchange for an identical item (same style, model etc.) may be provided.

Returns and exchanges will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee:

  • Custom made, monogrammed, personalised, and altered product
  • Pierced Jewellery such as Earrings
  • Face Mask due to hygiene reason
  • We do not offer refunds or exchanges on any sale items; this includes seconds & VIP products.
  • shipping expenses must be covered by the customer

Sales to individuals who Topsy Turvy believes to be resellers or bulk purchasers are final sales, and the change of mind policy does not apply.

If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange.

We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Topsy Turvy may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.

Proof of Purchase

    • Refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents for change of mind:
    • Original register receipt tax invoice (electronic or photograph will be accepted)
    • Online Tax Invoice (order confirmations will not be accepted)
    • Original return/exchange receipt/gift receipt

    Return Tender

    Refunds for all purchases will be given using your original payment method online purchases will automatically be refunded to the account used to pay, where a credit or debit card was used to make the purchase, the cardholder and the same card used for the purchase must also be presented and used for the refund.

    Privacy

    Topsy Turvy is committed to protecting your privacy. You may be asked to present and record photo identification so that we can record your name, identification type, identification number and expiry date and verify your signature. Acceptable identification must also include your full name with a future expiry date. For example, Australian Driver’s Licence or Passport.

    Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Topsy Turvy research and analysis. It may be disclosed to state and territory departments upon request, as required by law.